Privacy notice

Who we are. HANDLED is operated by Handled Solutions, a proprietorship registered as an MSME (Udyam UDYAM-MP-10-0189097), Bhopal, Madhya Pradesh, India. Contact: vinayvivekpotdar@gmail.com.

Demo. The demo stores sample data only in your own browser (localStorage). Messages you type in the demo simulator are sent to our server and to an AI provider to generate replies. Do not enter real personal data in the demo.

What we store for clients (India DPDP Act, 2023). For each business: business details, customer names and phone numbers, messages, bookings, sales, udhaar entries, expenses and payment status — only what is needed to run the service.

Purpose. To reply to customers, keep records for the business owner, send reminders and reports. We do not sell data.

Isolation. Each business can access only its own records. Our staff access client data only for setup and support.

Marketing messages are sent only to customers who opted in. Customers can reply STOP at any time.

Who processes it. Data is stored with Supabase (database, Mumbai region) and processed by our backend on Railway. Messages are answered by AI providers — Anthropic (Claude) and, as a backup, Google (Gemini) — which receive only the business’s own information and the conversation being answered. Messages travel through Telegram and, when enabled, WhatsApp (Meta). Voice notes, when supported, are transcribed by a speech-to-text provider and the audio is deleted after 30 days.

Questions, corrections, deletion or grievances. Write to vinayvivekpotdar@gmail.com. We reply within 7 working days.

Retention and deletion. When a business cancels, it can see and export its data for 30 days; we keep it for a further 60 days so the account can be restored, then delete it permanently, except payment records the law requires us to keep. A business can ask for earlier deletion. Customers can ask the business to delete their data.