Refund & cancellation policy

Who we are. HANDLED is operated by Handled Solutions, a proprietorship registered as an MSME (Udyam UDYAM-MP-10-0189097), Bhopal, Madhya Pradesh, India. Contact: vinayvivekpotdar@gmail.com.

Setup fee. The one-time setup fee covers a done-for-you onboarding call and your QR poster. It is refundable in full if you cancel before the onboarding call, and not refundable after it. When you upgrade, you pay only the difference between the two plans’ setup fees.

Monthly plan. Your plan starts on the day your assistant goes live, not on the day you pay the setup fee. It then renews every month on that date through UPI AutoPay or card. You can cancel any time from Telegram (“plan cancel karna hai”) or the dashboard; the plan keeps working until the end of the month already paid. Monthly fees already paid are not refunded.

Upgrades and downgrades. Upgrades apply immediately and you pay the prorated difference for the current month. Downgrades apply from the next billing date.

Failed payments. If a renewal fails we tell you and retry. Everything keeps working for 7 days. After that the assistant stops replying to customers (they are given your business contact instead) and your account becomes read-only for up to 30 days. Paying the due amount restores everything; no new setup fee.

Pause. Seasonal businesses can pause once a year for up to 60 days without losing their setup or data.

After cancellation. For 30 days you can still log in, see and export all your data. For a further 60 days we keep it so we can restore your account if you come back. After that it is permanently deleted, except payment records and invoices that the law requires us to keep.

Refunds we owe you. If you were charged twice or charged after cancelling, we refund the extra amount to the original payment method within 7 working days of confirming it.

Questions: message us on Telegram or through the contact link on the home page.