Terms of service

Who we are. HANDLED is operated by Handled Solutions, a proprietorship registered as an MSME (Udyam UDYAM-MP-10-0189097), Bhopal, Madhya Pradesh, India. Contact: vinayvivekpotdar@gmail.com.

The service. HANDLED is an AI assistant for small businesses. It replies to the business’s customers, keeps records the owner gives it (sales, udhaar, expenses, bookings), sends reminders and reports, and does tasks the owner approves. It works through Telegram, the web dashboard and, when available, WhatsApp.

Your account. You are responsible for the people you give access to (owner links, staff invites) and for keeping your phone and Telegram account secure. Tell us at once if you think someone else has access.

AI replies. HANDLED answers customers only from the business information you give it and hands over to you when it is unsure, when a customer asks for a discount or refund, or complains. AI can still make mistakes: you remain responsible for your prices, offers and what is promised to your customers. Check important records. Every money figure HANDLED reports is calculated from the records stored for your business.

Approvals. Actions that are public or go to many people (for example a social media post or a broadcast) happen only after you approve them. HANDLED never moves money on your behalf and never asks for your passwords to other apps; connected apps use their official permission screens, which you can revoke at any time.

Acceptable use. No spam, no messages to customers who have not agreed to marketing, nothing illegal, misleading or abusive, and no attempts to access other businesses’ data. We may suspend accounts that break these rules or the rules of Telegram, WhatsApp or other connected platforms.

Plans and payment. Plans are billed monthly in advance after a one-time setup fee, as shown on the pricing page. Details of renewals, failed payments, cancellation and refunds are in the refund & cancellation policy.

Your data. Your business data belongs to you. You can export it at any time. How we handle it is described in the privacy notice.

Availability. We aim for HANDLED to be available at all times but depend on third parties (messaging platforms, AI providers, hosting). We are not liable for losses caused by their outages, by information you gave HANDLED being wrong, or by actions you approved.

Liability. To the extent the law allows, our total liability is limited to the fees you paid in the three months before the claim.

Changes. We will tell you in HANDLED at least 14 days before material changes to these terms or to your plan’s price.

Law. These terms are governed by the laws of India.